How can we help?

Before contacting support

1. Confirm your device has an internet connection.
2. Close and reopen ChirpTrio.
3. Check that notifications and microphone permission are enabled in your device settings.
4. For PTT, wait until both participants show the green ready state before transmitting.

Messaging and photos

Message requests must be accepted before photo sharing becomes available. If a message or photo is unwanted, open the member’s profile to block or report the account. Blocking prevents new app messages, photos, and PTT contact.

Calls and Private Number

ChirpTrio’s Calls experience includes a private-number area, recent calls, keypad, and voicemail. Carrier-connected calling and number assignment may be limited while rollout and testing continue. Never rely on ChirpTrio for emergency calling.

Live push-to-talk

ChirpTrio PTT is a live, foreground feature. Both members must be connected and ready. Audio transmits only while the talk control is held and is not stored as a voice message. PTT is not an emergency or dispatch service.

Notifications

Open your device settings and allow notifications for ChirpTrio. Inside the app, review notification and PTT availability preferences. Device battery restrictions, network conditions, or Do Not Disturb settings may delay an alert.

Safety and abuse

Use ChirpTrio’s in-app profile controls to block or report unwanted contact. For additional help, email support@chirptrio.com. If anyone is in immediate danger, contact local emergency services using a supported telephone service.

Account and privacy

You can permanently delete your account inside ChirpTrio through Settings → Account & Security → Delete Account. If you cannot access the app, follow the instructions on our account-deletion page. Privacy questions may be sent to privacy@chirptrio.com.

Contact details

When emailing support, include your ChirpTrio username, device type, a short description of what happened, and any error message you saw. Never send your password, verification code, private key, or payment credentials.

Email: support@chirptrio.com